This policy applies to paid plans of HSEF applications, bought on www.hsef.in or inside an application. Payments are processed by Cashfree Payments.
Billing
- Subscriptions are billed in advance for the period shown on the plan (monthly or yearly). Prices include or show GST as stated at checkout.
- A GST invoice is issued for every payment and is available inside the application.
- Free trials, where offered, do not renew into a paid plan without your confirmation.
Cancelling
You can cancel a subscription at any time from the application's billing page or by contacting us. Access continues until the end of the period already paid for, and you will not be charged again.
Refunds
- Charged twice, or charged after you cancelled: full refund of the extra payment. Tell us within 30 days of the charge.
- Service unavailable through our fault for more than 72 hours in a row: refund or credit for the unused part of that period, on request.
- Otherwise, payments for a period that has started are not refunded, except where the law requires it.
How refunds are paid
Approved refunds go back to the original payment method within 7 working days of approval. Your bank or card issuer may take a few more days to show it.
Ask for a refund
Write to info@syetu.com or use the contact form, with the invoice number and the reason.