How can we help?

Search the help articles for your app, or ask us directly. Every request gets a reference number and a private link to follow the replies.

Help by application

Working hours are Monday to Saturday, 09:00 to 18:00 India time. Choose the priority that matches the impact on your work.

Priority	First reply within	Aim to resolve within	Use it when
Urgent	4 working hours	1 working day	Work has stopped, or a safety-critical record cannot be issued
High	8 working hours	3 working days	An important feature is not working and there is no workaround
Normal	2 working days	7 working days	Questions, or a problem with a workaround
Low	5 working days	15 working days	Suggestions and minor issues